Cancellation Policy

CANCELLATION OF SERVICES

Should you elect to cancel your move with Optimum Van Lines LLC written notification must be sent to [email protected] written notification must be received no later than 48 hours after signing the Optimum Van Lines LLC agreement. Cancellation requests received within 48 hours of signing the agreement with Optimum Van Lines LLC will receive a full refund, minus 10% due to incurred merchant fees. Cancellation requests received after the 48 hour grace period are non-refundable, however; the deposit may be applied to a future move with Optimum Van Lines LLC within 24 Months (2 Years) from the date of the original signed agreement. If your first available pickup date is within fourteen (14) business days of electronically signing the Optimum Van Lines LLC agreement, your deposit is non-refundable.